Frequently Asked Questions

Choosing the right size

You can find the size chart by clicking the “Size Chart” link on each product page.

When choosing the correct size, we recommend measuring your feet first. You can see how to do this here.

When selecting the right size, please consider both the length and width of your feet. In addition to length and width, measurements around the hallux joint and the instep can also be very helpful when choosing the correct size. You can find these measurements in the size charts on each product page.

Once you have measured your feet, simply find your measurements in the size chart to determine your size.

Shoe sizing can vary from one manufacturer to another. The sizes shown in our charts apply only to our shoes. If you are still unsure about the correct size, you can include your foot measurements in the order notes and we will be happy to help you choose the right size.

Our shoe size charts also include the widths and circumferences of our shoes. When placing your order, simply select the width you require.

The uppers of Proalp shoes are made from high-quality materials that will, if necessary, gently stretch and adapt to your feet during the initial wear, while later retaining their shape and width.

Yes, of course. All Proalp shoes are available in half sizes, with the exception of sandals.

In length, the difference between a half size and a full size is 3.5 mm, and 1 to 2 mm in width.

Yes, we can. Please send your foot measurements in a message to info@proalp.si. A surcharge applies for shoes in different sizes.

Proalp has permanent stores in Ljubljana, Kranj, Maribor and Celje, as well as occasional pop-up locations. You can find the exact locations via the link.

If our stores are too far for you, we encourage you to measure your feet. Based on your measurements, we can advise you on the correct size to order. In most cases, we get it right, but there is also an option to exchange the size if it does not fit.

We have been making made-to-measure shoes for almost 40 years. This means that we adapt our existing shoe models to the measurements of your feet. We take your foot measurements during your in person visit in our physical stores.

If you have more significant foot deformities, please contact us first so we can discuss the best solution.

Payment methods

We accept payments by Mastercard, Visa, and Visa Electron credit or debit cards, payments via PayPal, and bank transfer based on a pro forma invoice. For cash on delivery orders, payment can be made either in cash or by card.

Yes. You can use a Proalp gift voucher as payment; however, please mention this in the order notes during checkout or place your order by emailing us at info@proalp.si.

When placing an order through our online shop, the system does not allow multiple payment methods for the same order. If you would like to combine payment methods, please contact us at info@proalp.si.

At Proalp, we do not run regular sales or discount promotions. Occasionally, we offer sample pairs and last pairs at special prices.

Of course! You can order a gift voucher here.

Ordering and delivery

You can order our products via our online shop, by telephone, or by email.

In the online shop, select your desired model, colour, size and width, then click the “Add to cart” button. The selected item will appear in your basket. To complete your purchase, click “Checkout”.

You can remove an item from your cart by clicking the “bin” icon. In the next steps, account creation or login is optional, followed by entering your billing and delivery details, and selecting your preferred delivery and payment method.

To complete your order, please review and accept the terms and conditions, then click the “Place order” button. Once your order has been successfully placed, you will receive a confirmation email.

In most cases, issues when placing an order occur due to incomplete or incorrectly entered information. Before submitting your order, please check that all details are correct.

If you continue to experience problems, please contact us on +386 41 694 501 or at info@proalp.si.

Your order has been successfully placed only once you receive a confirmation email. If you cannot find it, please also check your spam or junk folder.

Products that are in stock are shipped on the next working day. For products from our regular range that are not currently in stock, the delivery time may be extended by a few days. For bespoke products and products requiring adjustments, we reserve the right to extend the dispatch time to up to fourteen days after receipt of the order.

Once you place an order, you will receive an email confirming that your order has been submitted. You may cancel your order by contacting us at info@proalp.si before you receive an email notification confirming that the parcel has been handed over to the postal service. Orders for products made to individual foot measurements or customised colour selections cannot be cancelled.

We ship ordered products via GLS or Pošta Slovenije, with whom we have contractual agreements. This delivery method offers the most favourable option for our customers. The courier will contact you upon delivery using your telephone number or email address.

Returns and exchanges

If a product ordered from our online store, by phone, email, or through social media doesn’t fit, you can return or exchange it within 14 days, provided it is unused and unworn. If you ordered the wrong size, we can advise you on choosing the right one for your next order.

Footwear made to your individual order cannot be returned; if it doesn’t fit, please contact us to discuss exchange options. It’s in our interest that you enjoy wearing our footwear, so we’ll do our best to accommodate you.

To return products, please send us a message at info@proalp.si. You will then mail the products to Proalp d.o.o., Lom pod Storžičem 74, 4290 Tržič. Read more about returns in our general terms and conditions.

Send us a message at info@proalp.si, and then, as agreed, you will send the products back and receive new ones.

The buyer pays the return shipping costs.

We strive to respond to all messages as promptly as possible. If you haven’t received a reply, we suggest checking your spam folder. If you can’t find our message there, please send us another message.

Shoe care

Proalp shoes are made entirely from premium-quality materials, creating a highly durable shoe with a long lifespan. Naturally, durability also depends on how the shoes are used and cared for.

When storing your shoes out of season, place crumpled absorbent paper inside them (newspaper works well too) to help maintain their shape.

If your shoes become wet, allow them to dry naturally at room temperature, away from direct heat sources, as excessive heat can dry out the material and reduce water resistance.

Wipe dirty shoes with a damp cloth. If necessary, add a very small amount of mild washing-up liquid and then allow them to air dry. Never soak Proalp shoes in water or wash them in a washing machine.

All non-smooth leather versions can be brushed with a suitable shoe brush and protected with a colourless waterproofing spray. Smooth leather shoes can be treated with a colourless shoe cream; an ordinary hand cream is also suitable. Apply a small amount of cream to a cloth and spread it evenly over the surface of the shoe. Leave it for a short time, then polish and smooth the surface with a clean cloth. When applying a new cream or care product, always test it on a less visible area first before using it on the entire shoe.

How often should shoes be cleaned and cared for? Everyone has their own routine, but we recommend doing so a few times per season.

Of course. You can also order replacement laces, insoles, and shoe care products from us. These are available in the “Accessories” section of our online shop.